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Call
your Council's contact centre:
· Before picking up the phone, write down exactly what the problem is. Keep the pen and paper handy.
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Ring your Council's number. If you don't know it, check on our
List of Councils
· Make your call, writing down the name of the person who answers the phone. If they don't tell you, or if they say their name to fast, ask them for it. Ask them to spell it if you need to. Do this with everyone you speak with.
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Be clear and concise as to what the problem is. Ask when it will be resolved, which department is responsible to fix it, and what the "call log" number is. Write all of this down.
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Keep that piece of paper safe. Make sure you note the date you called the Council to complain! |
Contact
your local Councillor: · If you received an unsatisfactory response from your call to the contact centre, get in touch with your local Councillor (List of Councils).
· Using the notes you made, clearly tell the Councillor what the problem was, when you called the contact centre, and all the people you spoke with.
· Follow this up with an
email or
letter to the Councillor.
Contact the Office
of the Ombudsmen: · If you get no help from your Councillor then you can write to the
Office of the Ombudsmen. Ombudsmen are Officers of Parliament who are responsible for independently reviewing the practices of government agencies.
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You can get in touch through their website, or by writing a
letter to the Chief Ombudsman. |
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